Starting two weeks after school began, his computer began crashing every time he would turn it on. He ended up with the blue screen and a sad face message.
Since the laptop was still covered under the manufacturer's original warranty, we called Toshiba. We spent well over 12 hours on the phone with them over 3 days attempting to fix the problem remotely. Eventually, we paid to have a box shipped to us, and we sent the laptop back to Toshiba to be fixed.
It took a week for it to ship out, and another week to ship back.
We opened up the laptop on this end. Middle Child was home for the weekend, so he turned the computer on to check it out. Things were slightly better with the new computer. The laptop would work for 10 minutes before it would crash. After 3 crashes, the computer was stuck on the blue screen sad face message.
We called Toshiba back, and they immediately shipped us another box, and we sent the laptop back to them. This time, they paid for the box, and for the shipping.
The laptop arrived back on Thursday. We took it down to middle child at school on Thursday night.
All of the problems are fixed! The laptop is working perfectly!
Toshiba was able to keep the Anti-Virus software and Microsoft Office on the computer. It is working like a dream!
We held our breath while middle child downloaded the Math software that the University requires... and no problem. It downloaded and is running without a problem. Okay, there is a problem with the software - he needs to figure out how to program with the software. Since he's been without a computer for almost a month, he is behind the curve. The rest of the class has been working with it since school started. He's been working on the computers at the library, but only a handful of the library computers are equipped with the software, so if he couldn't get onto one of those computers, he was out of luck.
I talked with him last night, and he'd spent most of the weekend working through the practice problems that his math professor had given them to work through. He was feeling a little better about understanding how it works, but a little frustrated that he was so far behind. Their first programming assignment using this software is due next week, and he doesn't feel he has mastered the software. I think this is an excellent sign... it means he is learning!!
Toshiba customer service is amazing. Although we were frustrated with the situation, Toshiba stepped up and fixed the computer. They accepted responsibility, and got his machine up and working as fast as they could. We didn't have to pay a third party to fix the computer, and he didn't lose any data or programs he had on the computer.
Thank you, Toshiba, for taking care of this situation!
My accomplishments this past week:
This has actually been a very productive week. Since I didn't have any sub jobs, I got a lot of work done around the house. We filled the van with stuff to take to the dump, and we primed the bird houses for daughter's last Art class for her Gold Award. I've gotten a large chunk of the basement room cleaned up, and we dug through the chest freezer and threw out anything that looked questionable. We've still got at least two more weeks of "What WAS that?" ahead of us... it will be good to finally clean out and defrost that freezer!These were my goals from last week:
Between the loose coins and the books, we brought in over $200. We put $100 into the bank to cover the last of the bills, and the rest has been set aside for gas money for both cars.
Done. I'd really like to know why I stockpiled them all on the dining room table over the last year anyway. What was I thinking? I have an archival quality box for each child. I got all of the papers put into that box. They should probably be organized more, but at least they are where they belong.
It is much cleaner! I still have one small crate in the corner, but it is much neater. The big crate full of scrapbook paper has been moved to the basement, in the corner I keep telling myself will become the "new" craft corner.
4) Pull out the Halloween Decorations and spread some fall cheer throughout the house.
I have the box upstairs... but I have yet to spread it around the house!
6) Begin caulking the windows.
Whoops... we got sidetracked with the dump run.
This is almost done! I have finished all of the unquilted squares! There were 3 quilts in the middle of the quilt that were the first ones I had quilted. The stitches weren't as close together as the rest of the squares. So, I am going back through those 3 squares and adding a few more lines of stitches. I have finished 2 of them, and hope to finish up the 3rd square today.
8) Make certain that the cross stitch for daughter is in my bag that travels with me wherever I go.
It's been in the bag, but since I haven't been anywhere this week....
We dug through the freezer on Saturday and threw out everything that looked questionable. There were some very interesting looking vegetables that were beyond freezer burned. They were disgusting.
10) Call the power company to come and pick up the old freezer from the basement.
We didn't get this done. Husband wants to hold onto this freezer for a few more weeks, until we finish clearing out and defrosting the chest freezer.
Goals for this Coming Week:
1) Spend at least 15 minutes a day, twice this week working on cleaning out the basement.
2) Continue playing "What WAS that?"
3) Get out and exercise 3 times this week.
4) Finish the t-shirt quilt.
5) Decorate for Halloween.
6) Caulk the windows.
7) Clean out the window wells around the basement windows, put the plastic covers back on the window wells.
8) Work on the scrapbooks for the girls.
9) Get a load of stuff together to take to Goodwill.
10) Begin looking for yarn for oldest child's Christmas present.
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